Effective Date: July 2025
Welcome to Lanilla Ltd. By using our website and purchasing from us, you agree to the following terms and conditions.
1. Products and Pricing
All prices are listed in Kenyan Shillings (KES). We strive for accuracy but reserve the right to correct any errors in pricing or product descriptions.
2. Orders and Payments
Orders are confirmed once payment is received. We accept various secure payment methods. Lanilla Ltd reserves the right to cancel or refuse any order for any reason.
3. Delivery
We offer same-day or next day delivery, with fees varying depending on your location. You will be notified of the delivery fee and estimated time once your order is confirmed.
4. Return Policy
Goods once sold are not returnable. Due to the nature of our products (personal care and consumables), we do not accept returns or offer exchanges for health and safety reasons.
5. Intellectual Property
All content on this website, including images, logos and text, is the property of Lanilla Ltd and may not be used or reproduced without permission.
6. Limitation of Liability
Lanilla Ltd is not liable for any damages arising from the use or misuse of our products. Please follow usage instructions and consult a health professional if you have sensitivities or allergies.
7. Changes to Terms
We reserve the right to update these terms at any time. Continued use of the site after changes are posted indicates your acceptance of the new terms.
8. Contact Information
For any inquiries or support, reach out to us at:
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Phone: 0727745688 / 0743726512
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Email: Lanilla2025@gmail.com